FAQ - Frequently Asked Questions

Would you like to try out the myrto facial care products in advance? Take your time, increase the application slowly and let your skin get used to the concentrated natural ingredients. This works best with our standard sizes. We are convinced that our products are also tolerated by extremely sensitive skin, so that almost every skin type benefits from myrto facial care. If you still do not tolerate a facial care product well or are not completely satisfied with it, you will receive an online voucher for the value of the goods, which you can redeem in our shop within a year.

Yes, we ship worldwide with the necessary customs documents. Please contact us if your country is not listed.

During checkout you will be asked for a shipping address. If you want us to deliver to a packing station, please address as follows:

• Address field: Write "Packstation" followed by the number of the Packstation.
  Example: Packstation 125
  Note: As soon as you enter the term Packstation in the address field, you will receive further information.
  
• Field Apartment, Room, etc.: Enter your postal code.
  Example : 8823523

Here you can see an example

Feel free to write us a message or call us on 02202-459612. We would be happy to talk about the possibilities of cooperation and how the myrto products can expand your range.

After you have registered as a commercial customer, you will receive special conditions for a minimum order value of 250 euros net.

The price reduction for commercial customers in the new shop works via a discount code that is automatically applied as soon as the minimum order value is exceeded. You will see the reduced price when you go to the checkout. The discount is shown there.

Due to the minimum order value, you must first fill your shopping cart to 495 euros for the discount to be applied automatically.

If you have your own website dedicated to natural cosmetics, you can display and link to our products on your site. This way, you'll receive a commission when our products are sold through your site. You can find out more details here .

You can find out the details here

Due to a technical problem migrating your customer data, you are currently unable to log into your customer account as usual.

We are pleased to inform you that you will probably be able to place orders and access your customer account as usual from January 3, 2025. Until then, you will still have the option of completing orders quickly and easily via the express checkout in our shop.

If you have any questions or need assistance with your order, our customer service team will be happy to help you:

The transferred customer data had to be deleted and transferred again. Associated product reviews were also deleted. We will restore these in the near future.